Operations & Back Office

What you promise in chat is what ops delivers.

Catalog, orders, appointments, reservations, and claims—configured for your industry so AI, staff, and fulfillment all work from the same live data.

Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.

8+

Industry packs

Retail to insurance

1

Catalog for every channel

Chat, voice, staff

Live

Order status

Paid through delivered

The challenge

The front office sold it. The back office never got the memo.

Customers order on WhatsApp or by phone. Someone re-types into a spreadsheet or POS. Stock is wrong, appointments double-book, and claims sit in email attachments.

Double entry between conversations and fulfillment tools
Agents quote availability that ops cannot honour
Industry workflows hacked together per team
No link from message → order → payment → delivery
How Qallio helps

From first message to fulfilled—one operating layer.

Industry packs shape labels and flows—menus for QSR, claims for insurance, appointments for clinics—while sharing products, customers, and orders with inbox, voice, and payments.

Catalog & orders

  • Products and stock your agents can trust
  • Orders from voice, chat, and staff in one list
  • Status your team and customers can rely on

Bookings & reservations

  • Appointments for healthcare and professional services
  • Table and room holds for hospitality
  • Integrations expanding with early partners

Built for your vertical

  • Insurance claims and document capture
  • Retail and restaurant order flows
  • Dashboards that speak your KPIs
Part of Qallio

Works with the rest of your stack

This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.

Align ops with how customers actually buy.

Tell us your industry—we will walk through catalog, orders, and fulfillment on a live workspace.