A concierge in every pocket without more front-desk staff.
Bookings, upsells, and guest requests on WhatsApp and voice—one guest record across shifts, with deposits verified and requests routed to the right team.
Guest messaging
Guest profile
Every stay and thread
Booking in-chat
Fewer OTA fees
Guests text at midnight. Your front desk closed at ten.
WhatsApp lives on a personal phone. Shift changes lose context. Housekeeping and F&B learn about requests late—or twice.
Every guest. One thread. Every team aligned.
Agents know packages and policies, take holds and deposits in conversation, and escalate to humans with full transcripts—managers see occupancy and revenue together.
From first message to measurable outcome.
Customer reaches you
Guest scans QR or uses WhatsApp linked to reservation.
Agent + knowledge
Hotel services, hours, and policies from property KB; multilingual (EN/SW) if configured.
Workflows & tools
PMS lookup for late checkout, spa booking, or engineering ticket for AC issue.
Human handoff
VIP complaints or billing disputes → duty manager with guest folio attached.
Supervisor view
Front office sees request volume, upsell conversion, and SLA for engineering.
Example: Late checkout + airport transfer at a Mombasa resort
Guest extends stay by 2 hours and books a KES 3,200 shuttle to Moi International.
Guest messages after check-in asking for 2 PM checkout and a 6 AM airport car.
Agent quotes fee policy from KB; checks loyalty tier for complimentary late checkout.
Late checkout added to folio; shuttle booked with partner; KES 3,200 charged to room.
Sold-out night → manager approval ticket with alternative offer.
GM reviews ancillary revenue attributed to chat and response times.
Modules that work together
Book and confirm
- Availability and rates in conversation
- Deposits verified on the order record
- Automatic confirmations on WhatsApp
Delight in-stay
- Spa, dining, and activity upsells
- Multilingual guest support
- Route issues to housekeeping or F&B
Grow return stays
- Rooms and services catalog
- Campaigns to past guests
- Manager dashboards for occupancy and revenue
Own the guest relationship—not just the room key.
Hospitality walkthrough: inquiry → hold → deposit → in-stay request.