Payments & Orders

Get paid and fulfilled on one order record.

Every sale from chat or voice lands in the orders workspace. Staff verify M-Pesa and card payments, update status, and move orders forward—no spreadsheets, no screenshot hunting.

Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.

1

Orders list

Voice, chat, and staff

M-Pesa

Paybill & STK reconcile

Live

Payment + fulfillment status

The challenge

Sales happen in chat. Money lives somewhere else.

Customers send payment screenshots. Finance matches references in Excel. Kitchen or dispatch never knows what is actually paid—and customers wait while you figure it out.

M-Pesa references typed wrong or matched to the wrong order
No single view of pending vs paid vs fulfilled
Voice and WhatsApp orders tracked in different places
Leadership cannot see daily revenue without manual exports
How Qallio helps

From conversation to confirmed payment.

Qallio ties every order to payment status and fulfillment. Verify references in-app, advance status when money clears, and report revenue alongside conversation volume.

Reconcile with confidence

  • Attach and verify M-Pesa paybill and STK references
  • Clear pending, confirmed, and failed states
  • Payments dashboard for finance review

One workspace for every order

  • Orders from voice agents, workflows, and staff
  • Line items linked to your catalog
  • Fulfillment from confirmed through delivered

Numbers leadership trusts

  • Revenue and orders-per-day in your dashboard
  • Filter and export for accounting handoff
  • Merchant checkout separate from Qallio subscription billing
Part of Qallio

Works with the rest of your stack

This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.

Stop reconciling in WhatsApp and Excel.

See a live order flow—from chat or voice to paid and fulfilled—in under 20 minutes.