Grow store revenue from every conversation.
WhatsApp, voice, and the till on one customer record—so shoppers get answers, staff reconcile payments once, and you run loyalty and win-back without another app.
Your busiest aisle is WhatsApp—and nobody owns it.
Shoppers message while your team serves the floor. Carts stall on stock questions, payments arrive as screenshots, and promos go out without knowing who actually buys.
Sell, serve, and bring them back—one record.
Qallio connects conversational selling to catalog, payments, support, and loyalty—without ripping out the POS you already run.
From first message to measurable outcome.
Customer reaches you
Shopper messages your verified WhatsApp or Instagram after seeing a product on Stories.
Agent + knowledge
Agent answers sizing, care, and return questions from your catalog KB and FAQs.
Workflows & tools
Live stock check via Shopify/WooCommerce; draft order and a Flutterwave, Paystack, or Stripe checkout link.
Human handoff
Bulk or B2B requests route to a store associate with full chat context.
Supervisor view
Inbox + dashboard show conversion, revenue attributed to thread, and open escalations.
Example: Kitenge dress checkout on WhatsApp
Realistic flow for a Nairobi fashion retailer running Shopify — customer pays by card or mobile money.
Customer asks for size M in stock; agent confirms qty from Shopify in under a second.
Fit guidance pulled from your approved product notes—no generic advice.
Creates draft checkout; customer pays KES 3,500 via Flutterwave; receipt + tracking fires.
Custom alteration request → ticket to alterations desk with transcript.
Supervisor sees closed-won from WhatsApp, average handle time, and policy hits.
Modules that work together
Sell in conversation
- Stock-aware answers on WhatsApp and web
- Voice sales from your live catalog
- Loyalty earn and redeem in the same thread
Get paid and fulfill
- Confirm Flutterwave, Paystack, or Stripe payments on each sale
- Pending → paid → fulfilled in one workspace
- Finance sees daily revenue, not screenshot folders
Run the store
- Products, cases, and campaigns on one record
- Win-back and loyalty from live behaviour
- Margin and movement in your dashboard
See it on a flow for retail.
Request a demo — browse, pay, support, and follow up on the same record.