Sell on WhatsApp without losing the floor.
One platform for inbox, voice, orders, and payments—so shoppers get instant answers, staff reconcile M-Pesa once, and owners see revenue in one dashboard.
Typical first response
AI + live channels
Customer record
Chat, voice, and till
Stock-aware catalog
Agents and staff
Your busiest aisle is WhatsApp—and nobody owns it.
Shoppers message while your team serves the floor. Carts stall on stock questions, payments arrive as screenshots, and promos go out without knowing who actually buys.
Chain-grade stack. Independent speed.
Qallio connects conversational selling to catalog, orders, payment verification, and dashboards—without ripping out the POS you already run.
From first message to measurable outcome.
Customer reaches you
Shopper messages your verified WhatsApp or Instagram after seeing a product on Stories.
Agent + knowledge
Agent answers sizing, care, and return questions from your catalog KB and FAQs.
Workflows & tools
Live stock check via Shopify/WooCommerce; draft order and M-Pesa or card checkout link.
Human handoff
Bulk or B2B requests route to a store associate with full chat context.
Supervisor view
Inbox + dashboard show conversion, revenue attributed to thread, and open escalations.
Example: Kitenge dress checkout on WhatsApp
Realistic flow for a Nairobi fashion retailer running Shopify — customer pays via M-Pesa.
Customer asks for size M in stock; agent confirms qty from Shopify in under a second.
Fit guidance pulled from your approved product notes—no generic advice.
Creates draft checkout; customer pays KES 3,500 via M-Pesa STK push; receipt + tracking fires.
Custom alteration request → ticket to alterations desk with transcript.
Supervisor sees closed-won from WhatsApp, average handle time, and policy hits.
Modules that work together
Sell in conversation
- Stock-aware answers on WhatsApp and web
- Voice orders from your live catalog
- Loyalty earn and redeem at checkout
Get paid with proof
- Verify M-Pesa references on each order
- Pending → paid → fulfilled in one workspace
- Finance sees daily revenue, not screenshot folders
Run the store
- Products, orders, and campaigns on one record
- Margin and movement in your dashboard
- Industry labels your team already uses
Turn DMs into paid baskets.
20-minute walkthrough: browse → order → M-Pesa verified → dashboard.