Convert traffic where customers already are.
Web chat, WhatsApp, email, and voice share one catalog, one customer record, and one path from question to paid order—no link-outs that kill mobile momentum.
First response on chat
Cart across channels
Recovery in-thread
Not email blasts only
You paid for the click. The sale died in support.
Customers hesitate on sizing or shipping; support replies tomorrow. Carts abandon. Retargeting hits everyone because behaviour never reaches your CRM.
From browse to paid—one customer record.
Agents answer from your catalog, apply offers with rules, verify payment, and hand off with full context when a human should close the sale.
From first message to measurable outcome.
Customer reaches you
Buyer pastes order number in chat or clicks help from your tracking page.
Agent + knowledge
Agent explains delivery SLA, return window, and product specs from KB + order object.
Workflows & tools
OMS / Shopify action: reship, M-Pesa refund, or loyalty points adjustment.
Human handoff
Chargeback or VIP complaint passes to L2 with order timeline already attached.
Supervisor view
Ops sees deflection rate, repeat contact rate, and top failure reasons by SKU.
Example: Where is my order?
Common post-purchase inquiry for a Kenyan D2C brand shipping via Sendy or G4S.
Customer: 'Order #4582 was supposed to arrive Tuesday — it's Thursday.'
Agent pulls carrier status + your shipping policy; shares live tracking link.
Delayed beyond SLA → workflow files KES 200 credit and notifies warehouse.
Lost package → ticket with Sendy tracking ref for human claims team.
Dashboard shows WISMO volume down and CSAT for automated resolutions.
Modules that work together
Omnichannel selling
- Web, WhatsApp, email, and voice on one profile
- Stock-aware recommendations and upsell
- Escalate with cart and history attached
Grow without spam
- Segments from live orders and chats
- Coupons with limits and expiry
- Campaign performance next to revenue
Fulfill with confidence
- Orders and payment status in one workspace
- Catalog synced to what agents quote
- Dashboards owners actually open
Recover more carts in-channel.
Walk through browse → objection → pay → fulfill on your catalog.