Live Assistant
Copilot for your team.
Suggestions, summaries, and drafts grounded in knowledge—so humans move faster without guessing.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
-30%
Handle time
+25%
CSAT on assisted threads
1
KB for human + AI
The challenge
Experts cannot sit on every chat.
New hires guess. Veterans burn out retyping the same policy answers.
Inconsistent replies by agent
Slow onboarding
After-call admin piles up
How Qallio helps
Humans in the loop—augmented.
Live suggestions from the same knowledge agents use; auto summaries after calls and chats.
Assist
- Answer suggestions
- Policy snippets
- Multilingual hints
Summarize
- Chat and call summaries
- Ticket notes
- Action items
Learn
- Feedback on suggestions
- Gap detection
- Coaching insights
Part of Qallio
Works with the rest of your stack
This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.