Personalization
Every reply in context.
Tier, history, and channel preferences shape each response—personalization across every channel.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
+12%
Conversion on tier offers
Preview demos
1
Customer graph
Shared across modules
KES
Offers priced locally
The challenge
Generic bots feel generic.
Gold members get the same script as first-time visitors. Promos ignore what they just bought.
No tier-aware pricing in chat
Consent and channel prefs ignored
Personalization only in email, not WhatsApp
How Qallio helps
Context that earns the next purchase.
Connect loyalty, orders, and campaigns so agents know who they are talking to—from day one.
Context
- Order and tier in-thread
- Channel preference
- Quiet hours
Offers
- Stacking rules
- Margin-safe discounts
- Win-back cohorts
Governance
- Policy-bound replies
- Audit on overrides
- Consent gates
Part of Qallio
Works with the rest of your stack
This module shares customers, conversations, and context with every other Qallio module—no overnight batches or duplicate records.