Amazon-grade CX for every seller you host.
Multi-tenant inbox, agents, orders, and payments—so buyers get answers, sellers stay on-brand, and your trust team sees disputes with full context.
Tenant architecture
Buyer identity
Across storefronts
Per seller
Usage you can bill
Buyers blame you. Sellers blame you. You cannot hire for every SKU.
Order questions land in email. Disputes lack a single thread. Onboarding each merchant to WhatsApp is manual—and support cost scales linearly with GMV.
One platform. Many storefronts. Policies enforced.
Tenant-aware agents, order lookup, payment flows, and escalation to trust & safety—with metering and audit per seller.
From first message to measurable outcome.
Customer reaches you
End-user opens help from inside your customer's white-labelled portal.
Agent + knowledge
Answers combine your platform docs plus tenant-uploaded playbooks.
Workflows & tools
Your product APIs: provision user, reset flag, export CSV — whatever you expose.
Human handoff
Tenant admin can take over thread; escalation respects tenant boundaries.
Supervisor view
You see per-tenant usage, tool success rate, and support load shifted off your CSMs.
Example: B2B SaaS tier limit hit
Kenyan fintech's end-user hits API rate limit; agent explains and offers upgrade path.
User blocked at API limit; opens in-app widget.
Agent explains plan caps from tenant-specific KB snippet.
Workflow offers upgrade checkout or temporary burst credits if allowed.
Enterprise procurement question → tenant's CS owner with deal context.
Your team tracks deflection inside each tenant org and API error trends.
Modules that work together
Multi-tenant CX
- Per-seller branding and knowledge
- Platform-wide content policies
- Buyer profile across stores
Commerce in conversation
- Order lookup and status in-thread
- M-Pesa and card payment flows
- Refund and dispute intake structured
Operate the marketplace
- Audit for trust & safety
- Usage metering per merchant
- Integrations via webhooks and connectors
Scale support without scaling headcount linearly.
Platform architecture walkthrough with your tenant model.