Claims Automation
FNOL in minutes not days of paperwork.
Guided first notice of loss on WhatsApp and voice—policy lookup, structured photos, claim ID in-thread, and specialist handoff with full audit trail.
24/7
FNOL intake
1
Claim thread
Chat + voice + docs
Audit
Every step logged
The challenge
Policyholders panic. Your process asks them to wait.
Call centres queue while chat messages sit unread. Staff re-key FNOL. Damage photos arrive unusable over email.
Status checks clog phone lines
Manual policy verification slows intake
No guided capture for photos and location
Compliance worry about unscripted bot answers
The Qallio approach
Structured intake. Calm customers. Clean escalation.
Motor and general workflows walk policyholders step-by-step; OCR and verifier queues handle documents; specialists receive transcripts and claim IDs.
Claims Assistant AI
Online — Secured
What you get
Modules that work together
Intake that guides
- Safety and FNOL scripts you approve
- Policy lookup in conversation
- Photo guidance for damage capture
Process with visibility
- Claim ID and status updates in-thread
- Document OCR with confidence scores
- Proactive messages when status changes
Stay compliant
- Knowledge-bound agents only
- Full audit trail for regulators
- Escalation rules per line of business
Modern FNOL without replacing core.
Walk through motor or general FNOL on WhatsApp and voice.